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Opening hours: 10:00AM to 08:00PM

Terms & Conditions

Please read these terms carefully before using our services.

  1. 1Standard time for dry clean (pickup to delivery) is 4–6 days, this may vary during seasonal load time or on an item to item basis.
  2. 2Urgent delivery is not available before weekly offs & public holidays.
  3. 3Customers are requested to examine garments at the time of handover and delivery.
  4. 4Cleanodry is not responsible for fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during process.
  5. 5Every effort is made to remove stains, but Cleanodry will not be responsible for removal of stubborn and hard stains or stains where there is a chance of damage during treatment.
  6. 6All articles are accepted at customer's risk.
  7. 7We accept no liability for any loss or damage of the clothes arising due to fire, burglary etc.
  8. 8Please note that we will not be responsible for the upkeep of the garments, if the garments are not collected within 15 days from the date of scheduled delivery.
  9. 9The tariff of items will be decided on a case to case basis depending on the complexity of the garments or accessories.
  10. 10The cleaning of the garments will be undertaken in the manner that our technicians deem fit. The various cleaning methods deployed by us will vary from Wash in Detergent / Emulsifier / and Softeners, Soft wash for delicate garments, Technologies like Lagoon, Hydrocarbon, etc.
  11. 11In case of damage or loss of items during processing, maximum compensation liability is limited to 10 times of the service charge of that particular item (post discount) as per the invoice. However, it is applicable only for the orders for which payment is made. In case of refund, the item under dispute will be confiscated by the company.
  12. 12All damages, loss or quality issue must be reported within 2 days of delivery. Any complaints received after 2 days of delivery will be null and void and will not be considered for any claim or reprocessing.
  13. 13All disputes are subject to Noida, Uttar Pradesh jurisdiction only.
  14. 14Website and mobile app access uses One-Time Password (OTP) verification through supported verification channels such as WhatsApp or SMS. You are responsible for entering the correct mobile number, OTP, pickup address, pincode, store, service, pickup date, and pickup time while creating or managing your account and bookings.
  15. 15The app may ask for location permission only to help detect or confirm your service area, nearby store, pickup address, delivery address, or directions. You may deny location access and enter the address manually, but pickup availability may depend on the address and store serviceability.
  16. 16Pickup bookings, time slots, order status, profile details, customer orders, customer pickups, invoices, payment links, offers, and notifications are processed through Cleanodry's website, mobile app, backend systems, store teams, delivery partners, and communication providers as required to provide the service.
  17. 17Pickup time slots are subject to operational availability. Same-day pickup slots may require a minimum lead time, and Cleanodry may reschedule or reject a booking if the selected address, store, service, or slot is unavailable.
  18. 18The mobile application may send order updates, pickup reminders, delivery updates, invoices, promotional offers (where permitted), and other service notifications. Users may disable app notifications through their device settings.
  19. 19Use of the website and mobile application is also governed by our Privacy Policy available at: https://www.cleanodry.com/privacy-policy.
  20. 20Contact Information: Customer Care: 7428380598; Email: support@cleanodry.com; Website: https://www.cleanodry.com.
  21. 21Last Updated: 16 July 2026.
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